Overview: When a signer is unsuccessful at passing ID verification through the automatic ID verification process, the clinical reviewer will be notified via email to complete a manual ID review.
When a signer is unsuccessful at passing ID verification through the automatic ID verification process, the signer’s ID upload will automatically be sent to the clinical reviewer for review. via email for manual approval or rejection of the supplied ID. IDVs that require manual review can be found in “My Tasks” and “Forms to Sign”.
Steps:
- Access the IDV Failure email notification
- Retrieve the signer’s ID upload under “My Tasks” and “Forms to Sign”
- Review the ID
- Once the IDs are validated for the consent form, the ID-validated consent forms can be saved into the patient and/or partner EMR records.
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